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*If we are out doing a Convention your order will not be shipped until the following week after the event*. (Check our Upcoming Show schedule.) We try hard real hard to make sure all the pieces are included. If there are any problems please contact us and we will be happy to send you the pieces to fix it. If you are a Utah customer and want to pick up your order you can contact us at scrapper@haaga.com and we can arrange a time for it.